- I used the phone book the other day. Despite my super-fast Mac and having "the world at my finger-tips," flipping through the Yellow Pages still won the race. And while I did for a split-second marvel at the very out-dated-ness of that behemoth directory -- it worked. Like a charm.
- Yesterday, I spoke with the nicest man in America. Theoretically he was a customer service rep for a card company, but he was just way too friendly, polite, and helpful to be anything run-of-the-mill. He even called back a few moments later, to revise the previously agreed upon $-total, and chit-chat about the beauty of the Sierras.
Learnings: Letting your fingers do the work is not such a bad slogan after all. Playing nice pays off -- which is probably why sharing toys in the sandbox continues to be our kindergarten mantra.
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