Wednesday, May 25, 2005

Brilliantly Blue

Aside from the plush leathers seats, the gate-to-gate availability of DirecTV and the delightful surprise inherent in discovering Terra Blue potato chips instead of over-salted peanuts, JetBlue rules.

When we landed in DC, we spent a few extra moments -- well, probably more like 15 -- on the runway, waiting for an open gate. Since the iPod has completely transformed my traveling experience, I was fine with an additional sliver of Kim Carson and Old 97s-infused Whiskeytown.

The next day, this pops into my inbox:

Dear Malin,

Thank you for flying with JetBlue Airways on May 22, 2005. We regret that we did not operate your flight as scheduled and sincerely apologize for the inconvenience the delay at the gate may have caused you.

As a gesture of apology and goodwill, we have issued you a $25 JetBlue electronic voucher.


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